Ordering & Shipping Information
PLEASE NOTE: Effective 4/13/2020, and until further notice, we are shipping EXPORT orders via UPS only, due to the COVID-19 virus.
Don't hesitate to reach out to us with any questions about our ordering and shipping policies.
Ordering Information
Orders may be placed via secure online ordering, telephone, fax, email, or regular mail. When ordering via telephone, if you have visited our website catalog, you can save time by making note of the part numbers you want to order. If placing an order via fax, email, or regular mail, please include a phone number where you can be reached during our regular working hours. Do not send your credit card information via email.
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Returns, Refunds, & Exchanges on New Parts
We offer refunds on all new parts returned within 30 days. A 20% restocking charge will apply. Parts returned for exchange may also be subject to the 20% restocking fee. All merchandise must be returned with a copy of the invoice, in the original package, packed with the same care, and in the same condition as when it was shipped to you. Please note that returned merchandise that does not include a copy of the invoice will be considered a gift! No collect or C.O.D. returns will be accepted. Special orders and electrical parts are not returnable.
Exchanges Only on Used Parts
Due to the high cost of labor involved in locating, removing, and cleaning, no refunds will be given on used parts. All parts must be returned within 30 days, with no exchanges beyond the 30-day period. All merchandise must be returned with a copy of the invoice, in the original packaging, and in the same condition it was shipped to you. No collect or C.O.D. returns will be accepted.
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Damaged Merchandise
Merchandise is inspected carefully before leaving our warehouse. We do everything possible to pack your order in a manner that assures its safe arrival at your location. We cannot be responsible for any damage incurred after leaving our warehouse. If damage has occurred, immediately notify APD of receipt of damaged goods, and we will instruct you as to the steps which should be taken. Save all original packing material for inspection.
Limited Warranty
APD will not be responsible for damages or loss caused by shipping, improper handling or installation, abuse, or accidents. All new parts come with a one (1) year warranty unless noted otherwise. We offer only the limited warranty supplied and administered by the manufacturer on new parts. There is no warranty on used parts. We test and inspect all used parts carefully before they leave our warehouse. However, there is no way of knowing when or if a used part will fail. APD disclaims all other warranties expressed or implied.
Payment
We accept VISA, MasterCard, and Discover. Money orders and checks (personal, company, and cashier's) drawn from a U.S. bank are also accepted; however, orders paid by check are held for 20 working days for proper clearance. Only first-party checks can be accepted. When paying by money order or check, please include an address and phone number where you can be reached during our regular working hours.
Backorders
Items that are out of stock at the time your order is processed will be backordered, unless you specify "no backorders." As soon as we receive the backordered items, they will be processed immediately and automatically shipped.
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Shipping
All of our orders inside the U.S. ship via UPS Ground, or postal flat rate. Flat rate is only used on low-dollar, non-fragile orders. We do offer three-day, two-day, and overnight delivery. Be aware, however, that the cost for any express delivery is very high. Express delivery orders placed before noon (EST), when possible, will be shipped the same day.
Customers outside the U.S.:
When possible, we offer Priority International via the postal service for customers outside the U.S. International orders that are shipped postal, ship every Friday. International orders that are shipped UPS, ship daily. AMERICAN PARTS DEPOT charges a $15.00 fee in addition to the actual shipping charges. This applies to every box in every order that requires a customs form. All international orders require a phone number. We require that all export orders be placed online. Please be aware that there may be other fees involved in getting parts delivered. All import duties, taxes, tariffs, etc. will be the responsibility of the customer, and AMERICAN PARTS DEPOT has no connection to those charges. * The smallest amount the postal service charges is for a one pound package. The bulk of the cost of shipping is in the first pound. We always suggest combining orders to save on shipping costs. Submitting orders with multiple items will make shipping cheaper per piece.
Prices Subject to Change without Notice
Prices and specifications are subject to change without notice due to changes in availability, manufacturer price fluctuations, and other factors.
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