Ordering & Shipping Information phone: (937) 678-7249   fax: (937) 678-5886

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ORDERING INFORMATION:  Orders may be placed via secure online ordering, telephone, fax, email, or regular mail.  When ordering via telephone, if you have visited our web site catalog, you can save time by making note of the part numbers you want to order.  If placing an order via fax, email or regular mail, please include a phone number where you can be reached during our regular working hours. RETURNS, REFUNDS, & EXCHANGES ON NEW PARTS:  We offer refunds on all new parts returned within 30 days.  A 20% restocking charge will apply.  All merchandise must be returned with a copy of the invoice, in the original package, packed with the same care and in the same condition as when it was shipped to you.  No collect or C.O.D. returns will be accepted.  Special orders and electrical parts are not returnable. EXCHANGES ONLY ON USED PARTS:  Due to the high cost of labor involved in locating, removing and cleaning, no refunds will be given on used parts.  All parts must be returned within 30 days, with no exchanges beyond the 30 day period.  All merchandise must be returned with a copy of the invoice, in the original packaging and in the same condition it was shipped to you.  No collect or C.O.D. returns will be accepted. DAMAGED MERCHANDISE: Merchandise is inspected carefully before leaving our warehouse. We do everything possible to pack your order in a manner that assures its safe arrival at your location. We cannot be responsible for any damage incurred after leaving our warehouse. If damage has occurred, immediately notify the carrier (UPS, etc.). Save all original packing material for inspection. The carrier will notify you as to the steps which should be taken. Notify AMERICAN PARTS DEPOT within 24 hours of receipt of damaged goods. LIMITED WARRANTY:  AMERICAN PARTS DEPOT will not be responsible for damages or loss caused by shipping, improper handling or installation, abuse or accidents. We offer only the limited warranty supplied and administered by the manufacturer on new parts.  There is no warranty on used parts.  We test and inspect all used parts carefully before they leave our warehouse.  However, there is no way of knowing when or if a used part will fail. AMERICAN PARTS DEPOT disclaims all other warranties expressed or implied. PAYMENT:  We accept VISA, MasterCard, Discover and American Express. Money orders and checks (personal, company and cashier's) drawn from a U.S. bank are also accepted; however, orders paid by check are held for 20 working days for proper clearance. Only first party checks can be accepted.  When paying by money order or check, please include an address and phone number where you can be reached during our regular working hours. BACKORDERS:  Items that are out of stock at the time your order is processed will be backordered, unless you specify "no backorders". As soon as we receive the backordered items, they will be processed immediately, and automatically shipped. SHIPPING:  Most merchandise is shipped via UPS Ground, but we do offer 3-day, 2-day and overnight delivery. Be aware, however, that the cost for any express delivery is very high.  Express delivery only provides quicker delivery time from when the order is shipped.  Express delivery orders are still processed in the order they are received.  Customers outside the U.S.:  When possible, we offer Priority International postal shipping for customers outside the U.S.  Please be aware that there may be other fees involved in getting parts delivered.  All import duties, taxes, tariffs, etc. will be the responsibility of the customer, and AMERICAN PARTS DEPOT  has no involvement with those charges. All foreign orders require a phone number. Shipping charges cannot be quoted on foreign orders. PRICES SUBJECT TO CHANGE WITHOUT NOTICE:  Prices and specifications are subject to change without notice due to changes in availability, manufacturer price fluctuations and other factors.